Preserve the machine before its condition changes
If it is safe, photograph the frame, wheels, brakes, controls and identifying labels before repair or disposal. Keep receipts and the owner’s manual. For a rental, save the device number and the communications about return or collection. Do not continue using damaged equipment to test whether it still works.
A repair can be needed for everyday life, but it can also change evidence. Ask how to document and preserve the device before authorizing work. Do not handle a damaged battery that appears unsafe; put immediate safety ahead of collecting photographs. The goal is an accurate account of the machine’s condition, not an unsafe attempt to recreate the crash.
