Separate the conclusion from the evidence supporting it
Ask the insurer to explain the disputed fact in writing. A statement that you caused the collision is a conclusion. The useful next question is what vehicle movement, observation or record supports it.
For a fall or another premises injury, the dispute may concern the condition, its cause or what the responsible party knew. Keep the factual issue specific so a search for evidence does not become an unfocused request for everything.
Katz & Associates can assess whether the dispute is really about fault, coverage or the link between the event and the injury.

