Florida section 627.748 defines a prearranged ride. It starts when the driver accepts the request. It ends when the last rider exits and is no longer occupying the vehicle. The order of events matters. An app entry may help show the facts, but it should not replace a review of what happened.
During a prearranged ride, the law requires at least $1 million in primary liability coverage. Logged-on waiting without a prearranged ride has lower minimums: $50,000 bodily injury per person, $100,000 per incident and $25,000 property damage. These are not promised payments. You still need to check which claim applies and who is liable for the injury. Our Florida Uber and Lyft accident page explains the wider coverage rules.
A useful scene description
Note where the car was, which door was involved and where the passenger stood or sat. Describe any object or surface that played a role. Keep photos taken safely and witness contact details. Do not go back to an unsafe site to act out what happened. Do not stage a photo and call it the original scene. Label a diagram drawn later as your own account.
If another vehicle was involved, the Jensen Beach car accident page explains related fault issues. If a property condition caused the injury instead, check who controlled that area. That may take a different kind of search. A business or rideshare company is not liable just because its name is in the trip record.
Keep the aftermath connected to the event
Save medical records, bills and work limits. Tell your care providers what symptoms you have and how you were hurt. Be clear about what you know and what you do not. If the insurer says the ride had ended, keep its reason in writing. Ask which facts and policy terms support it. Check deadlines and any proposed release. A reply from platform support does not, by itself, show that the legal claim is settled.
