Label the event behind each time
List the request, acceptance, pickup if it happened, crash, call for help and medical care in order. Put the source beside each time. If you only recall a rough time, say so. Keep the original screenshots and files. Do not crop out useful details or change a record to make it fit the others.
Ask which moment controls the coverage question
Under Florida section 627.748, a key question is whether the driver was logged on and waiting or on a prearranged ride. The ride starts when the driver accepts the request. Logged-on waiting requires minimum primary liability limits of $50,000 bodily injury per person, $100,000 per incident and $25,000 property damage. A prearranged ride requires at least $1 million. Those limits do not show what any injured person will be paid.
Fault is a separate question. Even if everyone agrees a ride was active, you still need to show who caused the crash. The West Palm Beach car accident page covers that part of the claim. Our Florida rideshare accident resource explains the wider coverage rules.
Add the recovery timeline without rewriting it
Record the dates of medical visits, symptom changes, referrals and missed work. Be clear about what you reported and when. Do not describe a later diagnosis as if it was already known at the scene. A short first report may also leave out care you needed later.
Keep dated copies of insurer requests and your replies. They help show whether a question is still open or a claim has been denied. Before accepting a settlement, check which claims the release gives up and what the medical records show. A fast offer is not enough to judge it. Check when you must notify an insurer and file a lawsuit. A neat timeline does not replace those deadlines.
